Caregiver carer hand holding elder

Side logo Care ConnectOur Carers

We recognise that our care staff are our most precious asset and this is why we invest so much of our time, energy and resources into their training. We want all our staff to know how much they are valued and that their happiness and job satisfaction is a key part of providing a community of compassionate caregivers.


What makes a good carer?

A kind and caring person with a compassionate nature.

A sunny disposition.

A person trained to the highest standards with all the skills and competencies necessary to ensure those we care for are safe in our hands.

A person who feels valued and supported.

A person who is led by a vocation to care and seizes every opportunity for their own personal development in that vocation.

A person who is loyal, honest and committed to clients and their families.

A person who is patient and prepared to go the extra mile.

How do we ensure that all our carers have these attributes?

It starts with our thorough and in depth selection process which involves background checks, interview stages, practical training by our own bespoke Training Centre and shadowing an experienced carer before they start work.

At every stage, our new recruits are checked and monitored to ensure they are suited to the job they are doing.

Our commitment to Training Excellence is second to none.

Each carer is trained by our own expert trainers in our own Training Centre. This includes Induction Training at the start of their employment with Care Connect, and mandatory training including the Care Certificate which is the nationally recognised qualification for care professionals.

Care Connect UK

All training is delivered by our own fully qualified team of trainers.

We provide specialist training in areas such as stroke, dementia and end-of-life care. When we combine this specialist training with a carer’s existing skills and care experience, we can be sure that we have a truly professional carer in our winning team.

Each carer is mentored and supported through regular supervision and an annual appraisal, all of which contribute to their own personal development plan.

All calls are monitored electronically. Sufficient time is allocated to each call to ensure that the carer does not feel rushed or anxious about getting to the next call on time. In this way our carers are able to demonstrate their commitment to their clients and feel that they are able to go the extra mile for them.

Side logo Care ConnectOUR OFFICE TEAM

Working together as a team we select, train, mentor, monitor and support our Carers to be the best they can be and encourage their professional development in care. We assess how we can best meet the needs of those entrusted to our care, formulate detailed Care Plans and ensure that they are delivered to the highest professional standards with courtesy, sensitivity and respect for the wishes of the individual concerned at all times.

Richard Director

Richard Harris

Managing Director

I’m Richard. My family and I started Care Connect UK Limited in 2002. I, and my Team feel passionately about the ways we can help to improve people’s lives in our community. I personally know that we all share the same enthusiasm for providing the best possible care to our clients because I see day after day the efforts, and acts of kindness, delivered. We really do go above and beyond what is required. It is a joy to work with such a great group of individuals who are constantly striving to improve our services.


Tracy Humphrey

Registered Care Manager

I began my career in Childcare, In 2012 my grandmother was diagnosed with Alzheimer’s, following her diagnosis my mission was to keep her at home with her family to be cared for. Sadly in 2018 my grandmother passed away, this experience inspired me to continue my passion to work with those who needed help and support in the community.

I began working in the Health and Social sector in 2018, I have gained a number of qualifications and training to help me with my new career path, I am currently completing my Level 5 in Leadership.

I joined Care Connect in November 2021 as a Care Co-ordinator, following a number of promotions within the company in July 2023 I was promoted to the Registered Care Manager.

I thoroughly enjoy working in Care Connect and working along side an amazing team, We are here to make a difference.


Jeanette Howard

Care Manager

I joined Care Connect originally in early 2019 as a Home Care Worker following 10 years caring for my husband who lived with Mixed Dementia until 2018. This experience stood me in good stead in many areas including liasing with Social Services, varied health care professionals and an excellent understanding of medication. I also pride myself on having an insight into the feelings and every day occurrences of our service users and their families, which I consider to be a very important aspect of my role.


Lesley Enston

Lead Co-ordinator

I started working with Care Connect in 2021. I have experience and extensive knowledge of coordinating Domiciliary Care, Rapid Response, and Reablement Service Users. I have gained all the Care Qualifications required for the role and also have a Level 3 Diploma in Childcare and Young People in the Workforce.

I really enjoy the fast pace of the coordinator role and the challenges that come with it. I take immense pride in my work and the positive outcomes for people I can help achieve.


Nicole Mowbray

Lead Office Administrator

I have several years’ experience of working in Health & Social care, I began my career as a care worker in domiciliary care. In 2021 I went on to work with children and young adults with complex additional needs.

I joined Care Connect in January 2022 as a Business Administrator Apprentice. I have enjoyed the experience I have gained working in administration. I now have experience in care work & office work within the Social care sector.


Kellie Woolvine

Training and Recruitment Officer

I originally joined Care Connect as a Home Care Assistant after caring for family members with mental health and learning difficulties. I believe this helped me progress in my role within the care industry. This led to me being promoted to Training and Recruitment Officer in January 2024.

I am looking forward to being part of the process of getting the right carer for the right client and seeing it through to the end result. Also, part of the role is to support our Carers in their journey, from the training room and out in the community delivering the care, that is so needed.


Neve Coakley

Business Administration Apprentice

I started working with Care Connect in 2023 when I left college, I chose to work in the care industry as I’ve been a young carer for my family in the past. I’m learning from our amazing team to understand the company’s business aspect, as I develop on my apprenticeship. I’m excited to keep developing my care knowledge while working within our community.

For details of these or any other of our services call Tracy, our registered Manager, for further information on 0151 924 9824 today.