Caregiver carer hand holding elder

Side logo Care ConnectOur Carers

We recognise that our care staff are our most precious asset and this is why we invest so much of our time, energy and resources in to their training. We want all our staff to know how much they are valued and that their happiness and job satisfaction is a key part of providing a community of compassionate caregivers.


What makes a good carer?

A kind and caring person with a compassionate nature.

A sunny disposition.

A person trained to the highest standards with all the skills and competencies necessary to ensure those we care for are safe in our hands.

A person who feels valued and supported.

A person who is led by a vocation to care and seizes every opportunity for their own personal development in that vocation.

A person who is loyal, honest and committed to clients and their families.

A person who is patient and prepared to go the extra mile.

How do we ensure that all our carers have these attributes?

It starts with our thorough and in depth selection process which involves background checks, interview stages, practical training by our own bespoke Training Centre and shadowing an experienced carer before they start work.

At every stage our new recruits are checked and monitored to ensure they are suited to the job they are doing.

Our commitment to Training Excellence is second to none.

Each carer is trained by our own expert trainers in our own Training Centre. This includes Induction Training at the start of their employment with Care Connect, mandatory training including the Care Certificate which is the nationally recognised qualification for care professionals.

Care Connect UK

All training is delivered by our own fully qualified team of trainers.

We provide specialist training in areas such as stroke, dementia and end of life care. When we combine this specialist training with a carer’s existing skills and care experience, we can be sure that we have a truly professional carer in our winning team.

Each carer is mentored and supported through regular supervision and an annual appraisal, all of which contributes to their own personal development plan.

All calls are monitored electronically. Sufficient time is allocated to each call to ensure that the carer does not feel rushed or anxious about getting to the next call on time. In this way our carers are able to demonstrate their commitment to their clients and feel that they are able to go the extra mile for them.

Side logo Care ConnectOUR OFFICE TEAM

Working together as a team we select, train, mentor, monitor and support our Carers to be the best they can be and encourge their professional development in care. We assess how we can best meet the needs of those entrusted to our care, formulate detailed Care Plans and ensure that they are delivered to the highest professional standards with courtesy, sensitivity and respect for the wishes of the individual concerned at all times.

Richard Director

Richard Harris

Managing Director

I’m Richard. My family started Care Connect UK Ltd over 20 years ago in 2002. We have always based our services on principles of kindness and respect for each other. The values that we foster within our organisation are reflected in the outstanding quality of care services our carers deliver day after day. I wholeheartedly believe in the benefits of caring for people in their own homes. It is a joy to be working every day with such a great office team, sharing the same values, with the aim of having a positive influence on peoples’ lives.

Laura Registered Care Manager

Laura Williams

Registered Care Manager

I’m Laura. Having an extensive background in health and social care I have progressed throughout my career to my current post as a Registered Care Manager with Care Connect.

I began my career as care support worker In nursing homes and domiciliary care and spent three years as a deputy care manager.

I am passionate about delivering high quality and person centered care to people in their own homes and feel this is where my heart is.

I am proud of the Care Connect Team we have an amazing team of individuals who are responsive and deliver excellent care to our clients.

I have four children and it is important to me to me to spend as much family time with them as possible, we enjoy experiencing and learning new things together as that is what life is all about.


Jeanette Howard

Care Service Administrator

I joined Care Connect originally in early 2019 as a Home Care Worker following 10 years caring for my husband who lived with Mixed Dementia until 2018. This experience stood me in good stead in many areas including liasing with Social Services, varied health care professionals and an excellent understanding of medication. I also pride myself on having an insight into the feelings and every day occurrences of our service users and their families, which I consider to be a very important aspect of my role.

Tracy Recruitment lead

Tracy Humphrey

Coordinator and Recruitment Lead

I joined Care Connect in November 2021 as a Care Co-ordinator and have additional responsibilities as the lead for recruitment also. I have a Level 3 Diploma in Health & Social Care and I am currently studying for a Level 5 Diploma. I have previously worked in a school as a Childcare Manager and have qualifications as a Teaching Assistant and in Childcare Learning and Development, Safeguarding and First Aid.

I have knowledge & personal experience in caring for those with Dementia, Alzheimer’s, COPD, Mental Health, End of life, Complexed additional needs & life limiting illnesses.

I enjoy my roles immensely as a Caregiver & Scheduler in Health & Social Care and I am very pleased to have been given additional responsibilities in recruitment at Care Connect.

Lesley Enston

Lead Co-ordinator

I first worked with Care Connect in 2021 and after a short time away returned in September 2022 as Care Coordinator.

I have experience and extensive knowledge of coordinating Domiciliary Care, Rapid Response, and Reablement Service Users. I have gained all the Care Qualifications required for the role and also have a Level 3 Diploma in Childcare and Young People in the Workforce.

I really enjoy the fast pace of the coordinator role and the challenges that come with it. I take immense pride in my work and the positive outcomes for people I can help achieve.

Nicole Humphrey

Office Apprentice

Hi I’m Nicole , I joined Care Connect in January 2022. I am working towards my Business Administration Apprenticeship Qualification. What I am enjoying most  is working with such a great group of people.

For details of these or any other of our services call Laura, our registered Manager, for further information on 0151 924 9824 today.