FAQ Care Connect UK - Care At Home

How can I be sure of the personal professional standards of Care Connect Carers?

The caring profession is not for everyone. We only accept candidates from our local Community who have a genuine passion for helping people and who demonstrate committment to the highest professional standards during a probationary period working with an experienced Carer.

Our Carers are fully trained before they start and are mentored, supported and supervised continuously. Regular, unannounced spot-checks are carried out to assess performance and every visit is monitored remotely, electronically, to ensure that all tasks are completed on time.

Care Connect is fully licensed and regulated by the Care Quality Commission.

Will I or my loved one always have the same Carer?

We will make every effort to ensure that the Carers who look after you or your relative are ideally matched in terms of meeting your specific needs and personal compatibility. If multiple frequent visits are required the responsibility will be shared by just a small number of selected Carers. If for any reason you wish to have a different Carer this will be arranged.

Can I change or terminate the services received?

Yes. Circumstances and therefore requirements for care are subject to change at any time. Financial circumstances change also. Care Connect carefully monitors the needs of all our clients and may propose modifications to the Personalised Care Plan. We will respond also to your wishes provided that do so is compatible with our own standards in the interests of the client.

If you should decide to discontinue the services provided altogether we will require one month’s notice. If no notice is given the fees for one month’s provision of existing services will be charged, at our discretion.

How are the services provided by Care Connect?

We accept commissions to provide care from the Local Authority, Sefton Adult Social Care, from the NHS Continuing Health Care (CHC) programme and from self funded private clients. Local Authority referrals are means-tested and subject to assessment of needs by Sefton Adult Social Services Department.

Given severe budgetary constraints the threshold for the award of Local Authority funding is, of necessity, set at a high level. The NHS CHC programme supports continued domiciliary care on continuing health grounds for people who no longer require regular nursing or medical care.

How do I go about arranging private care for myself or my family?

After you contact us our Registered Manager, Laura, or another senior manager, will arrange to meet with you at your, or your relative’s, home to discuss your situation and to see how we might help. We will look carefully at your needs and the services we can provide. We will answer all questions regarding the range and cost of the options we are able to offer in order to meet your needs and preferences.

If you wish to proceed, in principle, based upon the information provided we will then set about preparing the details in the form of a Personalised Care Plan for your consideration. This will form the basis of a service agreement, which may be subject to change over time according to personal and financial circumstances.

What if I am not happy with the care provided?

Clients and/or their family members are encouraged to report any concerns directly to the Registered Manager without delay. There is a formal complaints procedure in place to be accessed if the matter is not resolved quickly to your satisfaction. We are required to address all safeguarding issues with the immediate involvement of the regulatory authorities.

For details of these or any other of our services call Laura, our registered Manager, for further information on 0151 924 9824 today.