Following you first contact our Registered Manager, Laura, or another senior manager, will arrange to meet with you at your, or your relative’s, home to discuss your situation and to see how we might help. We will look carefully at your needs and the services we can provide. We will answer all questions regarding the range and cost of the options we are able to offer in order to meet your needs and preferences. If you wish to proceed, in principle, based upon the information provided we will then set about preparing the details in the form of a Personalised Care Plan for your consideration. This will form the basis of a service agreement, which may be subject to change over time according to personal and financial circumstances.